Frequently Asked Questions
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Q: Who can access my story?A: There are 3 options:
- You can make your story private
- Share or provide a link to specific people who can then access the story
- You can make your story public to LuvMyStory community
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Q: When I share my story, do my friends have to have an account?A: Yes
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Q: How long will my story be kept on the site?A: Your story will remain in our archive for 5 years or if you request that it be taken down.
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Q: How long or short can my video/audio be?A: We generally record 40 minutes of material and our team edits it down to up to 20 minutes.
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Q: What are the payment options?A: When booking through Acuity, you can pay using Stripe™ or PayPal™.
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Q: Will there be a renewal or annual fee?A: At the end of the 5th year, you will be invited to renew for a nominal fee for the continued access and security of your story.
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Q: Are there content restrictions on LuvMyStory?
A: Your story is unique. This recording is intended to be a keepsake. We encourage you to share your story and one day, you might decide to share with minors, family members and friends. You may not want your audience to be startled or offended. For that reason, we generally invite you not to be too explicitly graphic.
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Q: Help! I can’t login.A: Contact us at support@luvmystory.com. It will be our pleasure to assist you.
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Q: My video/audio won’t play on my Mac/PC.A: Files are stored in MP4 format which should be compatible on all devices. Please try again and if the problem persists contact us at support@luvmystory.com.